This English version is provided for your convenience. Only the German version is legally binding.
These house rules apply to all persons present on the studio operator's premises – customers, prospective customers, accompanying persons and visitors.
(1) Access is permitted only during the announced business hours and only for agreed appointments.
(2) Access to the training and equipment areas is permitted exclusively to persons with a booked appointment and to staff. Accompanying persons remain in the reception area. For duo appointments, both booked persons are entitled to access.
(3) The studio operator may refuse access if there are indications of a danger to the person concerned or to third parties, in particular if the person is noticeably under the influence of alcohol or narcotics.
(1) Training takes place exclusively as 1:1 personal training. A trainer is continuously and directly present throughout the entire training session.
(2) The machine is operated exclusively by the trainer. At no time does the customer make any inputs, settings or adjustments to the machine or its controls themselves. This also applies if its operation seems familiar to the customer from previous sessions.
(3) The customer performs only the training movements, as instructed by the trainer and following the guidance set by the machine. The trainer's instructions must be followed at all times. Being in the movement area is permitted only at the trainer's request.
(4) Duo appointments: The two customers complete the individual exercises alternately. The person resting at any given time stays outside the movement area and follows the trainer's instructions.
(5) Before the first training session, the customer receives a safety briefing on the procedure, on the location and operation of the emergency stop devices and on what to do in the event of physical discomfort.
(6) Emergency stop devices must be kept clear at all times. The customer is entitled and expected to operate the emergency stop device within their reach themselves at any time if they feel at risk.
(1) The customer operates these devices themselves after receiving an orientation. During business hours, a trainer supervises the premises and is available within earshot and sight. There is no continuous, direct supervision at the device as there is with AURUM training.
(2) Use is permitted only once the orientation has taken place and a valid declaration of participation is in place whose scope covers this type of service. Without both, the device remains locked.
(3) The customer uses the device only in accordance with the orientation and the operating instructions attached to the device. Changes to the set-up, settings or casing of the device are prohibited.
(4) The device must not be made available to other persons, including accompanying persons.
(5) In the event of feeling unwell, pain or unusual sensations, the session must be ended immediately and the staff informed.
(6) Technical faults, irregularities or damage must be reported to the staff without delay. A device showing irregularities must not be used any further.
(1) Clean sportswear appropriate for training and clean indoor shoes must be worn. Training in outdoor shoes is prohibited.
(2) A towel must be used as an underlay. It is provided by the studio operator.
(3) The cleaning and disinfection of the contact surfaces of the equipment, as well as its visual inspection, are carried out by the staff after each use.
(4) Jewelry, watches and other items that pose a risk of injury or could damage the equipment must be removed before use.
(5) Showers are available after training. Towels for showering and toiletries are provided by the studio operator.
(1) Use is not permitted in the event of acute illness, in particular febrile infections or contagious diseases.
(2) Changes in health that may be relevant to use must be reported to the trainer before starting. Changes to the medical history data are made exclusively by the trainer.
(3) Escape routes and emergency exits must be kept clear.
(4) Alarm and evacuation. In the event of an alarm, the studio must be left immediately via the marked escape routes, and everyone must go to the assembly point in front of the main entrance. The instructions of the staff must be followed. If the customer is on a training machine, they can get off it unaided. At the assembly point, the staff will check that everyone is accounted for. No one leaves before reporting there.
(5) First-aid supplies and fire extinguishers are located on the training floor and are signposted there. The emergency number is 112.
(1) Consideration must be shown for other persons and the staff. Harassing, discriminatory or aggressive behavior will not be tolerated.
(2) Smoking, e-cigarettes, alcohol and narcotics are prohibited throughout the premises.
(3) Food may be eaten only in the areas designated for this purpose. Drinks are permitted only in resealable containers.
(4) Animals must not be brought in. Assistance dogs are exempt.
Taking photographs and video recordings on the premises is permitted only with the prior consent of the studio operator and of all persons depicted. This applies in particular to duo appointments and in the area of the self-operated devices. There is no video surveillance.
(1) During onboarding, the medical history is recorded electronically by the trainer together with the customer on a device belonging to the studio operator. Any later changes are likewise made exclusively by the trainer.
(2) The customer always submits the declaration of participation personally. For this purpose, they receive a personal means of verification at the email address or mobile number they have provided: a confirmation link for their own device or a confirmation code to be entered on the trainer's device. Employees of the studio operator do not give this confirmation on the customer's behalf, not even at the customer's request. For the purchase of a service package, the procedure under § 3 of the General Terms and Conditions (AGB) applies. A means of verification is not required there.
(3) Before confirmation, the recorded information is displayed to the customer in plain text. The customer can have the trainer make corrections.
(4) If the trainer changes the medical history data, the previous declaration of participation ceases to be valid. The customer receives a new confirmation request. No session takes place until confirmation has been given again.
(5) The customer books appointments independently via the web portal or the mobile app. They can purchase service packages there themselves or by talking to the trainer at the studio.
(1) Clothing and bags must be left in the areas provided for this purpose.
(2) Lockers are available only for the duration of the visit and must be cleared afterwards.
(3) No special safekeeping is undertaken for valuables brought onto the premises. You are advised not to bring any valuables.
(4) Found items must be handed in to the staff.
(1) In the event of breaches, the staff may order the session to be stopped.
(2) In the event of serious or repeated breaches, the studio operator may ban the person from the premises and terminate an existing contract for good cause in accordance with § 12(2) of the General Terms and Conditions.
(3) Anyone who causes damage to the facilities intentionally or negligently is liable for it in accordance with the statutory provisions.
Studio manager in charge
Phone: +49 179 2043742Email: studio27@aurumfit.com
Last updated: October 2026
